Terms and Conditions

ORDER PROCESSING

Once an order is placed and the payment is verified, the order will be processed and shipped by the following business day. Processing and delivery times do not include weekends and holidays.

FLAT RATE SHIPPING

We charge a flat rate of $6 to ship anywhere in Canada and the continental United States. Additional charges may apply to ship to Puerto Rico, Guam, Hawaii or Alaska. U.S. customs may apply import duties or other fees for orders shipped to an address within the U.S. These additional duties and fees are the responsibility of the purchaser. Customers living outside of Canada and the continental United States can contact us directly by email and we can get you a quote for shipping.

HOW WE SHIP

Orders shipped within Canada and the USA will delivered using Canada Post and/or US Postal Service (USPS).
Orders will take 5 to 10 business days to arrive after processing.
Express shipping service is not currently available.

CHANGES TO YOUR ORDER

You may cancel or make changes to your order as long as the order has not been shipped. To do so, please contact us by phone or email.

TERMS OF USE

Privacy Policy

Electronic Communication

You consent to receive electronic communications from National Standards either in the form of email sent to you at the email address listed on your account or by communications posted on the site. You acknowledge and agree that any electronic communications in the form of such email or posting on the site shall satisfy any legal requirement that such communication be in writing.

Collection Use and Disclosure of Your Information

At National Standards, your privacy and online safety are important to us. Personal information collected may be used to contact you regarding your orders and returns. By placing an order, you are automatically added to your mailing list. Should you wish not to receive updates, you may unsubscribe from our mailing list at any time by clicking “unsubscribe” found on the bottom of any newsletter sent to your email. We may share some of your personal information with third parties in order to process and ship your order. For example, we will share your mailing address and other contact information with our delivery partners as well as third party payment processing providers. All information to third parties is limited to the information required to preform their functions.

RETURN POLICY

Currently we accept returns for store credit or exchange with 14 days of receiving your order.

We want you to be happy with your purchase. If for any reason you are not, please contact us. You can reach us by phone at (604)733-0665 or by email at info@ntlstandards.com. If you purchased clothing and it is an incorrect size, we will gladly exchange it. Please note that customers are responsible for all shipping costs associated with returns and exchanges unless the return is a result of our error. We encourage you to ask all sizing questions before purchasing to avoid any disappointment.

If you need to return something, contact us so we know it is on its way. All returns must be authorized via email or phone prior to shipping. Items returned without authorization may be refused upon delivery. Please include a copy of the invoice. Mail it back to us at:

NATIONAL STANDARDS
3012 GRANVILLE ST.
Vancouver, BC
V6H 3J8

Returns should be postmarked within 14 days of the package delivery date. The items must not be worn, altered, damaged or washed and must have their original tags attached.

If you are in the United States and returning something to National Standards, all the returned items should be declared as a "return of Canadian merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be refused and returned to the sender.

SALES TAX

Orders shipped outside of Canada are not subject to any sales tax. Orders shipped within Canada are subject to the following taxes depending on the province it is shipped to.

  • Quebec is subject to 5% GST.
  • British Columbia is subject to 7% PST and 5% GST.
  • Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.
  • Nova Scotia is subject to 15% HST.
  • Any other Canadian provinces or territories are only subject to 5% GST.
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